Refund policy
REFUND AND RETURN POLICY
● All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued.
● If you wish to return or exchange some or all of the order, you must contact us immediately requesting such so there will be a written record of your request. We will issue you a Return Merchandise Authorization. This must be included in the package with the returned items.
● After a Return Merchandise Authorization form has been obtained from us, then the following conditions apply:
o If the merchandise is returned within 7 days of the original shipment date, remains in sell-able condition, and it is not a custom order, then a credit will be restored to the original card used for purchase.
o If the merchandise is returned between 8-14 days of the original shipment date,
remains in sell-able condition, and it is not a custom order, then a credit will be
restored to the original card used for purchase less a 20% restocking fee.
o If the merchandise is returned between 15-30 days of the original shipment date, remains in sell-able condition, and it is not a custom order, then a store credit will be issued to the buyer less a 20% restocking fee.
o No returns are accepted after 31 days from the original shipment date.
o No returns are accepted for custom orders. All sales are final for custom orders.
DAMAGES
● Claims for any damage must be made within 2 days upon receipt of merchandise and all
items returned for credit must be in the original packaging with all items included.
● All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued.
● If you wish to return or exchange some or all of the order, you must contact us immediately requesting such so there will be a written record of your request. We will issue you a Return Merchandise Authorization. This must be included in the package with the returned items.
● After a Return Merchandise Authorization form has been obtained from us, then the following conditions apply:
o If the merchandise is returned within 7 days of the original shipment date, remains in sell-able condition, and it is not a custom order, then a credit will be restored to the original card used for purchase.
o If the merchandise is returned between 8-14 days of the original shipment date,
remains in sell-able condition, and it is not a custom order, then a credit will be
restored to the original card used for purchase less a 20% restocking fee.
o If the merchandise is returned between 15-30 days of the original shipment date, remains in sell-able condition, and it is not a custom order, then a store credit will be issued to the buyer less a 20% restocking fee.
o No returns are accepted after 31 days from the original shipment date.
o No returns are accepted for custom orders. All sales are final for custom orders.
DAMAGES
● Claims for any damage must be made within 2 days upon receipt of merchandise and all
items returned for credit must be in the original packaging with all items included.